Preparation for ISO 20000-1

Looking for help with ISO 20000-1 implementation and certification? We will introduce an IT service management system - IT Service Management System (ITSM). The output of the project will be a prestigious, internationally accredited certificate.

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The benefit of certification

Why ISO 20000-1 certification

Let's start with the benefits of ITIL 4. The latest version contains 34 recommendations (practices) for managing IT products and services. These are management recommendations, assigned for your roles and processes.

Whether you need to build, design, or improve something, it is important to know how to connect these "practices" to each other in a functional system.

ISO 20000-1 is just that functional scheme. The standard presents "blueprints" for solving the problems that defacto every organization faces today.

ISO 20000-1 ITSM certinfo šablony

Free consultation

Let us prepare a non-binding offer on the scope of the project, the complexity and the investments associated with the preparation for ISO 20000-1 certification. Just leave a contact and we will get in touch with you and discuss everything together.

How Certinfo helps

Thanks to rich experience with accredited certification bodies, Certinfo is an ideal partner for cooperation on implementation and certification.

We are consultants, trainers and auditors Our rich experience is a guarantee for you of an individual approach, according to your specific requirements.

Preparation process

Our ISO 27001 certification preparation framework

  1. GAP Analysis is the foundation. It will reduce the length of implementation by up to 50%. The ISO 20000-1 Maturity Model will help identify critical deficiencies. In this way, you will not deal with severity in level 1 and level 2, but only level 3 (critical points), necessary for successful certification. Scoping (defining key milestones of the project) is now solved.
  2. We can handle the implementation of critical points thanks to the ISO 20000-1 Accelerator Toolkit. A set of sample documentation directly from the auditors. Documentation is verified by certification bodies. This blueprint saves time and money in implementation. In order to use this documentation set correctly, training and exit control are included.
  3. Internal audit and certification audit: Outsourcing the Internal Audit (mandatory part before certification) to an experienced Certinfo consultant / auditor is a guarantee that you will fulfill all the necessary requirements. After the completion of the Internal Audit, we supervise and cooperate in the certification audit, the output of which will be the prestigious, renowned ISO 20000-1 certificate valid for 3 years.

Self Assessment Tool

Diagnosing weak points is the first step

The Self Assessment Tool is a clear and understandable audit tool developed in cooperation with the Lead Auditors of individual topics.

A few key questions and answers are the best way to find out what awaits you and how prepared the level is to fully comply with the given topic.

The tool is intended for the general public and is free.

Choose a topic Personal data protection and GDPR eIDAS PRINCE2® Maturity Model
Get self assessment

Self-Assessment to your email

We would be happy to send you a template of the self-assessment tool, which serves as an indicator of your company's maturity within the given methodology, to your e-mail. Please select a topic and include your company name and email.
  • Choose a topic

We will heal the sore spots of your business

Business Continuity BCM is an emergency management policy that links the emergency response phase with the recovery phase. Due Diligence Enable you to negotiate the best terms, ultimately also help you gain confidence in the business. GDPR Accelerator Toolkit It will also cover areas that no software can solve. 80% of the documents are pre-filled for immediate use. ISO 27001 ISMS TOOLKIT Best practice sample documentation to help you stay on track as you prepare for certification. ISO 9001 (QMS) TOOLKIT ISO9001 Toolkit contains a complete documentation base of ready-to-use templates, policies, processes etc. IT and Biometrics Expertise gained through experience from international projects in the field of cyber security and biometrics. IT security tests Independent check or strengthen the security of the infrastructure of your company information and data? NBU background check We will get you on the list of trusted companies for lucrative classified projects. NIS 2 We help you to be prepared in accordance with the EU legislation that aims to strengthen cyber security. Optimization of the Management System Analysis of the process management system and propose optimization using BPM, ITIL or SIX Sigma methodologies. Process mapping and analysis Process maps allow to connect teams, help people understand project positioning and work affects others. Project management Effectively manage projects of various sizes, use and implement methodologies such as PRINCE2, MSP, MoP, etc..

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